How can I integrate the CSAT survey with a Slack app so that the link to the survey is sent as a personal message?
Hi @Ioannis Karlakis, I'm currently trying to find a way to do this myself, have you maybe had any luck progressing on this ?
Hi Jeshua. No no luck so far
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Hi @Ioannis Karlakis, I'm not sure if you're still looking into getting this working, but I managed to get a hacky-type workaround going, a department in our company requested the following from me (the department was happy with this way):
"When a task is moved to 'Done', send the CSAT form to the user via Slack".
How I achieved having the CSAT form sent to users via a Slack DM was using JIRA Automation from within the relevant project. After the sync script had run, I created an automation with these steps:
Then, the message should come through to the user from the Slackbot:
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