Building a support process

[Nick Gibson]

We are looking at moving away from Freshdesk for our support tickets and handling everything in JIRA. 
Does JIRA provide solution architects or sales engineers who can help show what is possible and confirm our specification document is feasible?

Does JIRA also offer professional services to help build and set up the support process/system?

Thanks, 

[Robert Wen_ReleaseTEAM_]

Hello @Nick Gibson ! Welcome to the Atlassian Community!

The professional services Atlassian provides usually come at the Enterprise level.  If you're not at 1000+ licenses, you may want to look at talking to a Solutions Partner.  Atlassian's partner directory is at https://www.atlassian.com/partners

(FULL DISCLOSURE: I work for an Atlassian Solutions Partner)

[Nick Gibson]

Thanks Robert - Useful to know. We had this at my previous company but we were 1000+ so I didn't know how it works for less. If you are based in the UK I would be happy to chat further 

[Robert Wen_ReleaseTEAM_]

Alas, we're mostly US.  But take a look at the partner directory.  You should be able to search by region/country.

[Viktoryia K_]

Hello and welcome!
I hope I understood you correctly.
JSM has many varieties of project types for different teams to work with, I recommend that you purchase a free license and test it out. Also, each project template has its own built-in workflow, which you can change as you wish to suit your work. There are statuses, transitions, you can install validators, conditions and post-functions. You can also find and download workflows from the marketplace.
I hope I answered your questions! If not, then don’t hesitate to clarify.