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Bug in Jira Service Management - cannot add customer with valid domain

I've found a defect in JSM where I cannot add a customer with a completely valid email address - Jira baulks at <name>@<domain>.org.uk

Having just gone through the process of adding all our customers, this is the only one which has failed, so I'm surmising that the problem is it doesn't recognise .org.uk as a valid TLD (which it is), so this is a bug. However, being on the free tier of use I can't report this as such.

Does anyone have any workarounds?

1 answer

1 accepted

0 votes
Answer accepted

Found the cause - typically, just after posting the problem...

 

I'd still chalk this up as a defect:

Cause:

Customer to be added has an old account in cloud tenant users

On adding customer, console log reveals that the reason customer can't be added to JSD is due to having a dormant account, but

JSD reports the problem as 'email address is not valid'

Expected behaviour:

JSD reports the problem correctly in the help bubble

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

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