Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Blank responsible


When our customer register bugs I will be responsible for all of them. I would like to have this field blank and that I can descide who should have the ticket.


1 answer

1 accepted

1 vote
Answer accepted

Hi @Mikael Hyensjö 

Check the default assignee (from project settings -> details) to Unassigned. This will result in all ticket to be unassigned.

You could also create a PF on the bug workflow to clear the assignee field upon creation, if you don't want to change the status quo.

Check to see if there are also any other rules which place the assignee upon creation. If there is, make the correct modifications (using ifs) to restrict the assignment to all issue types but bugs.

Let me know if that helps!



Possible to send a print screen - having dificulties to find this.

I'll assume that you'll go with the first solution

def assignee.png

Like Alex Koxaras likes this

I'm glad I could help!

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

119 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you