Best way to track request type volume by request type

[Nick E Buono]

I'm sure someone out here has tried to do this, but I'm looking into not atrociously complicated ways to track request type volume by individual request type across our service projects. We'd like to be able to do a yearly review of volume so we can prune unused request types and focus on improving the ones that are most commonly used. Does anyone else have a similar process, and if so, what works for you? I'd rather not start with dumping the results of a bunch of queries into a spreadsheet and work with that if there's a more elegant solution. 

Thanks!

Nick

[John Funk]

Hi Nick,

The problem is that the Request Type field is not available to be used in Dashboard gadgets out of the box. There is probably an add-on that will do it. 

So, what I have done in the past is create a custom dropdown field and put all of the options for Request Type in the custom field. Then create an automation rule that when the ticket is created that it copies the Request Type value to the custom field. 

Then you can create a dashboard or add a gadget to an existing one for Issue Statistics or a Pie Chart or something like that.