I am looking for some best practices in when a Service Ticket needs to become an Engineering Ticket in a Jira Project. Is it best to create a new Jira ticket and link them? Or transition the original ticket to a new project? This happens when customer issues become engineering issues, and the status of the engineering task needs to be kept track of by the service team. Any insights would be helpful!
Hi Evan,
This is a good question and one that has been asked and answered a few times in the community. First in for most I will state that this is my opinion but I think that you will find it is most peoples opinion or at least most of it. LOL
Thanks for the answer! So upon a given transition, automation will create an issue in the correct Project? What sort of automation do you have that keeps the JSM issue up to date? Do you have an example?
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