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Average response time report

Is there a way to report on average response time as a whole and on a group level?

1 answer

0 votes
Mikael Sandberg Community Leader Feb 10, 2022

Yes, as long as you have an SLA configured that measure it you can create a report for it. For example, I have a report that shows the average time to first response, both for the whole team and individual users.

Thank you, can you please advise or show me the report

Hello @Mikael Sandberg . I am an Jira user and manage a team of consultants  dealing with defect resolution.  An important KPI that I want to measure is 1. the response time from the moment the defect was assigned and 2. the resolution time ( delta between  defact creation date and closure date) as average per  consultant. How can i achieve this? Thank You, Catalin

Mikael Sandberg Community Leader Nov 10, 2022

Hi @Catalin C_,

This should probably be it's own question, but yes, both of your KPIs that you want to measure are possible. You can either use the built-in Reports tool in JSM or use a dashboard gadget (I use and highly recommend Custom Charts for Jira) to create a chart similar to this:

Screenshot 2022-11-10 at 7.21.50 AM.png

Mikael Sandberg Community Leader Nov 10, 2022

Sorry @Danielle David, I totally missed your reply, but the above screen shot shows how to do it in a dashboard gadget, and if you go to Reports you can create one there similar to this:

Screenshot 2022-11-10 at 7.27.46 AM.png

Thank you @Mikael Sandberg I will play with it. 

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