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Hi there,
I have put a security level in that when a field is changed the level is set to that to lock a ticket down.
When setting up the security I clicked 'None' for the default.
Now I notice the issue created automations do not run.
Do I need to have a default security level set with all the relevant parties in it for the automations to run (reporter, service desk, addons-project-access) etc etc
Thanks
Apologies, there just must have been a crazy glitch, further testing with this has shown the automation rules are running.
Nothing to see here :)
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