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Automation: ticket status set to Resolved but Resolution remains unresolved

Gabrielė Vlasova
Gabrielė Vlasova October 13, 2022

Hello! I have an automation set to close the parent ticket once all of the linked issues are completed (moved to Resolved status). However, I've noticed that the closed parent tickets actually remain unresolved and I can't change the resolution manually.

Screenshot 2022-10-13 at 11.02.14.png

I had no luck changing it with automation either.

Screenshot 2022-10-13 at 11.05.47.png

Could you please help me out here? 🙏

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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October 13, 2022

Ηι @Gabrielė Vlasova 

You have to create self a transition and place there a Post Function, with which you will set the resolution to Done.

Then bulk change these parent issues and transition them to that new transition.

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