Automation template

[Emmanuel F-D]

Hi, 

I have created an automation based on the template (Daily Slack summary) but I am trying to find a way when there are no Jira posts that the automation does not publish anything in Slack because when it publishes it makes an empty entry with nothing.

Is it possible to put a condition that checks if there are tickets or not before publishing?

Thanks

[Kian Stack Mumo Systems]

Could you try this condition?

[Emmanuel F-D]

@Kian Stack Mumo Systems can you show me a screenshot of the automation rule to be sure that is working because the condition doesnt seem to be working

[Kian Stack Mumo Systems]

This is the rule that I have working. Notice that the audit log shows a value prior to the condition. After I added the condition, the action isn't taken.

[Emmanuel F-D]

@Kian Stack Mumo Systems 

I have the same thing as you for the configuration of the condition, but now I dont see any result even if the lookup issue has found some issues. I think the field "issues.size" is not right field because the condition is never met.

[Kian Stack Mumo Systems]

Try {{lookupIssues.size}}

[Emmanuel F-D]

@Kian Stack Mumo Systems  Hi,

is there a way that depending on the ticket created by a client X that I check with a condition for example, if client X then directly tag people/group in slack.

The condition could check the customer name or any other fields in jira and go the right condition branch and mention my team directly in slack.

Because for some clients, I would like to have certain members of my team notified because of the department, language, specific need etc..

is there any way I can achieve something like this?

Thanks

[Kian Stack Mumo Systems]

@Emmanuel F-D, 

You can build conditions based on just about any field tracked in Jira. Is there a certain field you use to track which client a ticket is raised for? 

Thanks,


Kian

[Emmanuel F-D]

@Kian Stack Mumo Systems maybe with the organization/customer name

the customer field.

Thanks

[Kian Stack Mumo Systems]

So you would just use the If/Else branching conditions based on that custom field. I'm not quite sure what else you want to know.