Automation rule to send email when new ticket is issued

[Alfio Giuseppe Di Mauro]

I have this error when the rule fires --> "Send Email
Email sending has been disabled globally due to limits reached in the last 24 hours (if you just signed up, your sending limit will automatically increase in the next few days). Contact Atlassian Support if you need further assistance." how to solve it? Just wait?? 

Thanks a lot for helping

[Murat Seven]

Hi @Alfio Giuseppe Di Mauro and Welcome to the Atlassian Community!

You can following link might help.

Hope this helps.

Best,

Murat Seven

[Alfio Giuseppe Di Mauro]

Thanks a lot Murat, indeed I'm testing it in a Jira ITSM Sandbox environment created starting from my company's instance that is a premium instance. So after reading the link you sent me is a bit strange that there are limitations, or maybe it applies only to the sandbox?