Jira Service Desk Automation rules are not working

[Prasad Andrews]

hi everyone,

I am facing the issue. We are using JIRA Service Desk automation. But the rule is not executed under the project.

Please let me know how to fix this.

I have checked the permissions it's not related to permission issue.

[Jack Brickey]

can you click on the "show details" for the not executed and error automation attempts. Generally the details point to where the issue is. feel free to share so that we might assist further.

[Prasad Andrews]

@Jack Brickey - Thanks for your response, we are using JSD v3.12.2

As requested, below are the show details for Not Executed and Error attempts.

[Jack Brickey]

my guess is that you do not have a transition from the current status to the "Start Progress" status. Make sure you workflow has the necessary transitions to support the automation.

[Prasad Andrews]

My Workflow have a transition from the current status to start progress status.

[Jack Brickey]

next check for any required actions in the transition. You can analyze the properties (condition, validator) or a quick way is to take one of the issues that is failing the automation and manually try to execute the action and observe the results.

[Prasad Andrews]

We have not put any validations or conditions to the workflow.

[Jack Brickey]

One final thought, be sure the user defined under the “run rule as” has permissions to invoke the transition.

Beyond that, without actually looking at your instance I’m limited on ideas. The one thing I would suggest, as I did above, is to take an example issue that you are sure is failing the transition action and attempt to manually execute the transition being absolutely sure you are doing so following the automation rules. Look for anything obvious that you might be doing that is different.