Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation for Jira Approval emails,how do i allow the change to be approved directly from the email

I have created a rule which sends an approval email to approvers, there is a link in the email which is {{issue.key}} . However when this link is clicked by the approver it takes the user through to an add-in rather than the change that needs to be approved, is it possible for a direct link to the change or for it to be approved in the mail?

1 answer

0 votes
Jack Community Leader Jun 10, 2021

What is the ad on? Can you share an example? It appears that somehow the add-on is intercepting the default key URL.

Jack Community Leader Jun 10, 2021

I have no clue what that is. However it appears that the add-on is upgrading at the moment odd indeed.

Like Jason Selby likes this

Any ideas on what I would need to put instead of the issue key to take the email recipient through to the change to approve?

Jack Community Leader Jun 10, 2021

I believe that is correct I would need to test and verify.

Like Jason Selby likes this

If i remove the add-in (Jira Cloud for Outlook) the issue gets the hyperlink removed so you cant click on it

Hey @Jason Selby

Highlighting an issue key in the email body is a feature of the official Jira Cloud for Outlook add-in developed by Atlassian. When you click on it, it shows a pop-up window with detailed info about that issue.

If you don't want this functionality, unfortunately, the only way to disable it is to uninstall Jira Cloud for Outlook add-in.

Regarding that error message about add-in being upgrading, it's a known bug in Outlook. To resolve it, you need to uninstall and install the add-in. You can read more about this in our blog post under the Known issues section.

Like # people like this

Thank you Vitalii. Any idea how i can hyperlink from the approval email to the change in JSM?

Sorry, I don't know the answer to this. I'll let somebody else answer this one.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

172 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you