I am trying to build an automation to update priority when it is triggered Critical/High from Service Desk portal that will be adding Responders. The automation is working as expected, however the Opsgenie alert is auto created with previous priority <not current priority> right after Responders added from automation. Please advise how I get update correct priority when Opsgenie alert is auto created.
Please see attached snapshot of Opsgenie alert created after priority update from automation of JSM.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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