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Automation about "Attach form"

大久保早輝 February 27, 2024

 

I want to use the automation action "Attach form" to attach a form in the Customer Portal after triggering it.
But I don't know how to attach the form locked for editing by customer.

If this isn't an option, got any ideas?

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2 answers

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Answer accepted
大久保早輝 February 29, 2024

I was able to control it using the REST API!

0 votes
Olha Yevdokymova_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 11, 2024

Hello @大久保早輝 

I may proposed you add-on developed by my team Smart Jira Forms. With this add-on you have possibility to automatically add forms to predefined Jira issues. 

Smart Jira Forms allows you to automatically add specific forms to designated Jira issue types upon creation. This eliminates the need for the "Attach form" automation altogether.

Here's the benefit:

Automatic Form Addition: Choose specific issue types and configure Smart Jira Forms to automatically attach the desired locked form when an issue of that type is created.
Additional Advantages of Smart Jira Forms:

Predefined Forms: Guide users to provide specific and relevant details with pre-built forms.
External User Sharing: Share the automatically added form with external users for their input directly within the Jira issue.
Data Capture Efficiency: Auto-populate forms with existing Jira issue field values to avoid repetitive data entry.
Dynamic Forms: Tailor custom questionnaires with conditional logic, making the form adapt based on user input.
Draft Saving: Users can save forms as drafts and return to complete them later.

 

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