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Automation - Notifications from Jira

Hi everyone,

I have created the automation below that runs every time a ticket is set as "Completed", and what it does is setting as "Completed" every ticket that is linked to it.

After a couple of minutes that this automation runs, it send an email to the assignee for every ticket that was transitioned to Completed. (You can see an example of the email below)

 

We do not want those emails to be sent. How can I do that?

 

Thank you in advance!

 

Problem Automation.pngProblem Automation 2.png

1 answer

0 votes
Gaurav Community Leader Nov 03, 2021

Hello @Melina Michelli Martin 

To stop the emails from being triggered due to this automation, please uncheck the option to send emails from the More Options list.

Please share if you have any further queries.

Kindly accept the answer if this helps.

Send Mail.JPG

Hi @Gaurav 

Thank you for your message!

I can not find the option you mentioned. Am I looking in the wrong place? See the image below.

Thanks again!

Problem Automation 3.png

Gaurav Community Leader Nov 03, 2021

Hello @Melina Michelli Martin 

Please make sure that you have an "Edit issue" action in your automation before you can go into that screen.

This helps you get the email options.

Hello again @Gaurav 

 

I have tried adding a step "Edit Issue" before the step "Transition the Issue" as you can see in the image below, but it still does not work. 

I am receiving the emails from the automation.

Am I doing something wrong or do you have any other idea I can try?

 Problem Automation 4.png

Thank you! :)

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