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Automation: Issue Linked triggerIssue smart variable

We have a process where:

  1. Issue-A is created via the portal
  2. Automation fires an email to an external party with Issue-A in subject
  3. Reply via email is received creating Issue-B
  4. Automation links Issue-B -> Issue-A
  5. Copy info from Issue-B into Issue-A comment

I'm currently trying to automate copying information from Issue-B into a comment (5) on Issue-A in isolation, eventual aim being to chain them if that's possible.

If I manually trigger a link of Issue-B to Issue-A the automation fires and populates the comment:

  • Select Issue-B
  • Link - relates-to - Issue-A
  • Comment added to Issue-A

However the {{triggerIssue...}} fields don't appear to be accessing the data in Issue-B.


Here's the rule:


And the resulting comment generated on Issue-B:


TriggerIssue: Issue-B
Issue: Issue-B
Reported by:
Summary: Summary of Issue-B

Any help would be appreciated.

1 answer

1 accepted

4 votes
Answer accepted
Fabian Lim Community Leader May 20, 2022

Hi @Keiran ,

You need to branch out to issue A a after is linked. More details here:

I would also use another link relationship as "relates to" is the same name for both inward and outward. 

Thank you for the pointers.  I have the rule working in isolation now.

I'm attempting to merge the independent rule into a larger flow that performs the link:


Is this possible?  Alternatively can the outcome of an automation trigger other automations (it doesn't seem to)?

Like Fabian Lim likes this

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