Automation: How to identify the receiving inbox in email requests?

[Paul Heath Armengol]

We have two inboxes for the same project and requests should be assigned to a different person depending on the receiving inbox.

How can we identify the receiving inbox in an automation?

[Lisa Forstberg · Accepted solution]

Hi @Paul Heath Armengol

The JQL fields available is a bit limited in this area.  you can use request-channel-type = email to see if it came in via email but not to which email address.

A workaround is perhaps to assign different request types to each address? Use that to differentiate between them to be able to build automations on top of that.

regards

/L

[Paul Heath Armengol]

Thanks Lisa.