Automation: How to identify the receiving inbox in email requests?

Paul Heath Armengol
Contributor
July 1, 2024

We have two inboxes for the same project and requests should be assigned to a different person depending on the receiving inbox.

How can we identify the receiving inbox in an automation?

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Lisa Forstberg
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July 1, 2024

Hi @Paul Heath Armengol

The JQL fields available is a bit limited in this area.  you can use request-channel-type = email to see if it came in via email but not to which email address.

A workaround is perhaps to assign different request types to each address? Use that to differentiate between them to be able to build automations on top of that.

regards

/L

Paul Heath Armengol
Contributor
July 1, 2024

Thanks Lisa.

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