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Automation Help: Auto close trigger issue when clone is closed

Ben Weisman
Ben Weisman February 28, 2022

Hello,

   I have an automation running that clones a ticket when a component is chosen. The clone then becomes the ticket to be completed.

I am wondering if there's an automation that once the cloned ticket is completed, the original trigger issue ticket is automatically closed as well.

Thanks.

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Stefan Salzl
Stefan Salzl
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February 28, 2022

Hi @Ben Weisman ,

As far as I got your requirement correctly the following automation rule should behave as expected:

image.png

 

Looking forward to your feedback.

Best
Stefan

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Ben Weisman
Ben Weisman March 1, 2022

Thanks @Stefan Salzl . One question. I only want this to happen if the original issue is a couple of specific projects. To achieve this, I would just add a condition like I attached here? Screenshot 2022-03-01 133831.png

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Stefan Salzl
Stefan Salzl
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March 1, 2022

exactly 💪🏼 you nailed it 😉

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Stefan Salzl
Stefan Salzl
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March 1, 2022

ooooh....one thing:

be aware that the rule has then to be configured as multi-project or global rule 👍🏼

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