Automation Comment another item

[Suporte JRetail]

Hi, so how can I make an automation that when someone comments in one item That automation can create a comment in an linked item across a project?

Don't know if I made it clear, if have any doubts please ask, Thanks for any Help.

[Hana Kučerová · Accepted solution]

Hi @Suporte JRetail ,

what exactly do you mean by "attached item"? Linked issue by some specific link to the commented issue or something else? Thank you.

[Suporte JRetail]

Hi @Hana Kučerová , if it helps I have a Print Screen, actually its a linked I said it wrong, I know what i meant now? I don't really know if it is something that only my company has or everyone have it, sorry for anything. 

[Mike Clarke]

Hi @Suporte JRetail 

I found a similar question yesterday
https://community.atlassian.com/t5/Jira-Service-Management/Updating-Jira-work-tasks-from-JSM-and-vice-versa/qaq-p/2029058

Does any of this help?

[Hana Kučerová]

Thank you for the clarification @Suporte JRetail . These are linked issues and it is standard functionality available for every site.

In that case your automation rule will be something like:

When: Issue commented

For: Branch rule / related issues: Linked issues (Link types: is caused by)

Then: Comment on issue

(In general the solution provided by @Mike Clarke)

[Suporte JRetail]

Thanks @Hana Kučerová  @Mike Clarke  for all the help, just did it and it works

[Suporte JRetail]

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