Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation Comment another item


Hi, so how can I make an automation that when someone comments in one item That automation can create a comment in an linked item across a project?

Don't know if I made it clear, if have any doubts please ask, Thanks for any Help.

2 answers

1 accepted

2 votes
Answer accepted
Hana Kučerová Community Leader May 17, 2022

Hi @Suporte JRetail ,

what exactly do you mean by "attached item"? Linked issue by some specific link to the commented issue or something else? Thank you.

Hi @Hana Kučerová , if it helps I have a Print Screen, actually its a linked I said it wrong, I know what i meant now? I don't really know if it is something that only my company has or everyone have it, sorry for anything. Screenshot_10.png

Like Suporte JRetail likes this
Hana Kučerová Community Leader May 17, 2022

Thank you for the clarification @Suporte JRetail . These are linked issues and it is standard functionality available for every site.

In that case your automation rule will be something like:

When: Issue commented

For: Branch rule / related issues: Linked issues (Link types: is caused by)

Then: Comment on issue

(In general the solution provided by @Mike Clarke)

Like Suporte JRetail likes this

Thanks @Hana Kučerová  @Mike Clarke  for all the help, just did it and it works

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

287 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you