Automatic email 'New alert' when incident is created - How to turn off?

[Valerie Vliegen]

Hi,

Whenever an incident is created, I get an email in my inbox with the title:

'JIRA New alert P3 Ticket number Incident Raised'.

I would like to know where I can turn this off and for the future, how I can change the content of the email.

Thank you! 

[Manoj Gangwar]

Hi @Valerie Vliegen You can check if there is an automation rule configured to send the email notifications.

2nd, check the customer notification under the project setting to see if any custom notification is configured.