I worked on the below automation rules.
I received the email as per the rule, however my station did automatically transitioned to close, where do I need to work on? I have attached the current status showing as well. Ideally it should automatically change from acknowledgement to closed if there is no respond for more than 7 days. Thanks in advance!
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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