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Auto link issue tickets from same reporter email

Heather Marquez September 11, 2023

Hello,

I've been testing ways to link issue tickets via customer email address. Followed steps here but this has not worked.

 

We have public facing users creating requests for our internal teams to process. Sometimes customers will send multiple emails which thus create multiple issue tickets. We would like to automatically link these together so agents can see all requests from that person without having to do separate searches.

Can someone point out what would need to change? Below is the automation rule currently not working.

Screenshot 2023-09-11 at 11.46.40 AM.png

 

 

 

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Kristin Lyons
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September 11, 2023

You need to add a "Then: Link Issues" at the end (where it says add component)

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