Automatically Link tickets with the same reporter

[Ajten Ajvazoska]

Hi, 

I would like to know if there is a away to setup an automation rule to link opened tickets with the same reporter. 

The key is to link only opened tickets so that when supporting the customer, we can view all linked open tickets by that customer in one ticket. 

Thanks.

[Gaby]

Hi, 

I was able to create an automation rule that will look for all issues with the same reporter and link them to the original issue. In this case original issue is either a newly created issue or existing issue where automation is triggered manually.

You can adjust your Issue Lookup JQL for only opened issues, for example:

reporter = "{{reporter.emailAddress}}" AND (statusCategory != Done OR resolution is EMPTY)

If needed you can also create another automation (or Branch rule) to delete links for resolved issues.

Hope this helps :)

[CentricDataProjects]

@Gaby {{lookupIssues}} is it a variable or? 

[Gaby]

Hi @CentricDataProjects , it is a variable as the results vary based on the executed JQL. In Jira terms it is considered as a "smart value" that can be used in the automation actions. 

Jira automation actions | Automation for Jira Cloud, Data Center and Server | Atlassian Documentation

[Kris G _Alacriz_]

You can try Issue Matrix app - https://marketplace.atlassian.com/apps/1212709/issue-matrix?hosting=cloud&tab=overview

Not sure about automation though. 

best,
Kris