Auto create ticket after customer closes previous one

xandrico February 13, 2024

Hi, my company wants to make a schedule of tickets for the coming year. 

The problem is management wants to auto create a new ticket once a a other ticket is closed.

It is for a recurring ticket that comes every 3 months.
So if we would start a ticket today and have a due date on may 13th the ticket would automatically start again after it is closed. 

Is there a way to create this within JIRA?

2 answers

0 votes
Mark Segall
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February 13, 2024

Hi @xandrico and welcome to the community!

This should be possible with automation, but it would be helpful if you could provide a little more context.  Using your May 13th example, what is the expectation on the newly created issue.  Is it simply a clone with a new calculated due date of May 13th plus 90 days?

xandrico February 13, 2024

Hi @Mark Segall i have looked into automation but cannot find a specifiek "rule" to when it should happen, We want to use a checklist within the ticket for what needs to be done, after everything is finished within the open ticket, management wants to close the ticket and wants JIRA to automatically create a new ticket for the future(next 3months) with the same tasks. The rule needs to keep going for a full year (maybe even beyond that).

0 votes
Khalid _Jaanga_ February 13, 2024

Hi @xandrico 

If I understand well you want to create a ticket automatically based on the ticket that was just closed, but in a specific moment (every three months).

The way I would approach that is to create a scheduled  automation to clone any ticket that was closed in that three months period.

Or create it automatically after the ticket is closed with an automation into a specific status (waiting for example)

I hope that helps

cheers

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