Hi, my company wants to make a schedule of tickets for the coming year.
The problem is management wants to auto create a new ticket once a a other ticket is closed.
It is for a recurring ticket that comes every 3 months. So if we would start a ticket today and have a due date on may 13th the ticket would automatically start again after it is closed.
This should be possible with automation, but it would be helpful if you could provide a little more context. Using your May 13th example, what is the expectation on the newly created issue. Is it simply a clone with a new calculated due date of May 13th plus 90 days?
Hi @Mark Segall i have looked into automation but cannot find a specifiek "rule" to when it should happen, We want to use a checklist within the ticket for what needs to be done, after everything is finished within the open ticket, management wants to close the ticket and wants JIRA to automatically create a new ticket for the future(next 3months) with the same tasks. The rule needs to keep going for a full year (maybe even beyond that).
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If I understand well you want to create a ticket automatically based on the ticket that was just closed, but in a specific moment (every three months).
The way I would approach that is to create a scheduled automation to clone any ticket that was closed in that three months period.
Or create it automatically after the ticket is closed with an automation into a specific status (waiting for example)
I hope that helps
cheers
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
![Khalid [Jaanga]](https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/62fba9539c368329a7af37e8/fff4b555-ab79-4d77-88d0-8d785e52e465/128 "Khalid [Jaanga]"){kind=avatar}
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.