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Auto copy account manager in reply to customer Edited


Is there a way to automatically add account manager in our reply to customer?


1 answer

1 accepted

2 votes
Answer accepted
Jack Community Leader Jun 12, 2021

If the account manager is a licensed user then you can use automation to add them. Basically you would set up a trigger for every newly created ticket and conditions as you see fit to ensure that the action is only performed on the issues you want and then add the user as a watcher. Note if the account manager is a customer then you would add them as a “request participant” not a washer.


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