Auto approve Software Installation requests

[Kishan Sharma]

We use Jira Service Management for supporting different type of customers/users who use different tools in our company.

Here’s one of the example, where users raise request to get softwares installed on their machine. If the software license cost is less than 100$ the request is auto approved by automation and the agent installs the required software on the users machine and close the request.

In our IT department, to streamline onboarding, we have created JSD forms where users select specific tool to which they need access. Upon submission, our workflow triggers REST API call to the tool to add user to LDAP group of the application and close the request if the action is successful.

How are you using Jira Service Management/ JSD ? What type of automations do you use ?

[Kishan Sharma]

Thank you @Daniel Eads :-) REST calls makes the life of admins easy. Yes, we do have other controls in place for example - user recertification, wherein we identify last logins of users from the database and if they have not logged in to the application in the last 2 months, we disable their ID from the application to save licenses.

[Daniel Eads]

Wow @Kishan Sharma , that's great! It's common to see automatic approvals based on some condition, but I think this is the first time I've seen someone pair it with an API call also. That's super slick! Out of curiosity, do you have some other controls in place to make sure you don't exceed a predefined user count in the applications (if they are licensed like that)?