The Ai Triage feature, in beta, is quite useful for support requests that are emailed in. I would like to auto triage all incoming support requests that come through email. Is this possible?
Hello @Matthew Mathis
Thank you for reaching out to the Atlassian community. You can give it a try following this article -->
https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/agent-onboarding#diving-into-issues
You can use Communicate with the customer and use Transition Issue from this document to do the Auto Triage.
Thanks,
Tushar
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