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Attachments without logging in

Is there a possibility as an agent to attach files without the user having to login?

2 answers

1 accepted

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Answer accepted
Daniel Ebers Community Leader May 23, 2021

Hi @Jorge Vea

no - a login is required, this is due to security considerations to have files not standing "wide open" for unauthenticated users through the internet.

You could alternatively put them to some kind of filehosting or even an internal (operated by you) service with probably lowered requirements for authentication/authorization (^= some storage where no user login is needed).

Regards,
Daniel

Thanks Daniel!

0 votes
Ajay Community Leader May 19, 2021

Hi @Jorge Vea 

Greetings and welcome to the Atlassian community.

Can you please clarify your use-case a bit further? Agents need to be a licensed user ( hence a login) to access the requests. 

 

Cheers

Ajay

Hi Ajay,

Yes, the agent is a licensed user. I mean when the agent attaches a file for a client in the portal that is open to the public (client is not registered), the client is asked to register to view that file. Would it be possible for the client to view the file without registering on the portal?

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