Does anyone know of a way to assign priority to incoming tickets from certain users? I.E VIP users send in a ticket and it is automatically assigned a different priority and SLA. Is there any way to setup a distinction between users?
Hi Nand,
Here is how to accomplish what you are trying to do:
Automation:
SLA:
Explanation:
You will want to have the automation adjust the priority to a higher level for the VIPs, then you will want to create a specific SLA to cover if the priority is raised and if those specific VIPs are the reporter.
I hope this helps !
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Nand Patel Welcome! You might take a look at this documentation: https://community.atlassian.com/t5/Jira-Service-Management-articles/Priority-group-for-Jira-Service-Management-Enterprise/ba-p/2564334
HTH
Nicolas
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.