Assign incoming ticket to a queue

[Jeff Sommer-Zervos]

Hello,

When someone sends a ticket is there a way for Jira to automatically put that ticket into a specific queue?

[Mikael Sandberg]

Hi @Jeff Sommer-Zervos,

Welcome to Atlassian Community!

Yes, that is possible. Queues are just filters, so all you need to do is that the queue that you want the request to show up in has a filter that picks up that request. For example lets say you want all emailed requests to go to an email queue the filter would look like this:

resolution = Unresolved AND "request type" = "Emailed request"

[Vijay Dadi]

Hello @Jeff Sommer-Zervos ,

You can make use of automations to route certain issues to a specific queue. Hope this helps.

Vijay