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Asset in customfield not showing

Raymart Cruz March 13, 2024

Good Day!

I created an asset custom field and linked it to company assets. I want to display only laptops in the created custom field, but the result is "No options."

 

Screenshot 2024-03-13 at 4.42.54 PM.pngScreenshot 2024-03-13 at 4.42.42 PM.pngScreenshot 2024-03-13 at 4.42.27 PM.png

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Valerie Knapp
Community Leader
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March 13, 2024

Hi @Raymart Cruz , thanks for your question.

There are some small changes to make in the configuration you have here -

image.png

Please check the AQL scope as the objectType of IT Assets from your other screenshot shows 0 items.

Second, in the User interaction section, you have the configuration to search by the Serial Number. Here, I would typically put the Name of the object as it's more likely an end user would have the name of the object, like HP Laptop, instead of the serial number (unless this is part of your way of working).

Please check the documentation here for how to use AQL - https://support.atlassian.com/jira-service-management-cloud/docs/search-for-objects-and-object-types/

You can do some tests in Assets of the AQL as you can in the issue search of Jira to test the syntax. If you need more help. please write us here.

Cheers

Raymart Cruz March 13, 2024

There's a data I jus need to refresh it. Additionally, I tried using a different schema and it works fine, but there seems to be an issue with this specific schema.

 

Screenshot 2024-03-13 at 4.59.03 PM.png

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