So it seems that we are having issues with some approvers not having access to issue at the portal to approve.
I understand the approvals and in which ways they can approve by but had users bring to my attention that they couldn't go to the portal to view issues to approve.
I have never had issues with this before.
The email has a view request link. I am not sure if they are not using this but shouldn't they be able to view issue they are apart of or approver of?
Can you confirm if the selected approvers have access to the JSM project? If not, then you will need to ensure those approvers are associated with the project role of Service Desk Customer, or Service Desk Team, or Administrators. (Service Desk Customer role should be the basic role assignment. Approvers don't need agent license).
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events