We are looking to set up an approval workflow that can have two different thresholds that can transition the ticket to approved.
Desired State:
A form is filled out with a multi choice dropdown that allows for multiple departments to be selected. Those departments should be mapped to a custom department field. Each department in the custom department field should be reviewed by an automation and then add a designated group to the approver groups field.
If 1 person from group A approves the ticket it should transition to approved. Otherwise 1 person from group b and 1 person from group c should have to approve the ticket for it to transition. A possible 12 different groups are in play so we need to be able to map a response from the department field in the form to a group in jira.
Current State:
We have the form set up to link to a custom field but are unable to figure out how to build the automation to append each department approver group to the approver groups field. So far we can only get it to replace the current value instead of append.
Not sure how to go about having the two different thresholds for approval or if it is even possible. Any help would be appreciated.
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