Jira Service Desk
Question 1.) Can I have customers use my service desk without an email address?
Context: Many of my employees are warehouse workers and do not have a company email address, and they will need to submit tickets to the service desk.
Question 2.) I need to have users submit issues anonymously let's say for safety concerns, what is the best way to achieve this?
Confluence
Question 1.) My organization is using confluence, how can I restrict pages from people who are outside my organization?
Question 2.) Again I need to have all users within my organization use the system, however, 70% do not have email addresses, what is the best way to achieve this?
Question 3.) How can I have users sign a company form but not see other employees who have also signed the form... like a team member survey.
Please explain the best way to achieve these actions.
Hi @OzRa Dunlap and welcome to the community!
Can I have customers use my service desk without an email address?
I need to have users submit issues anonymously let's say for safety concerns, what is the best way to achieve this?Combining this into one - Take a look at this similar post. There is native capability to configure JSM for anonymous access. Because Jira requires an email for notifications, you could simply instruct users to use a dummy email address and/or have automation change the reporter upon issue creation to use a specific catch-all account to maintain consistency.
My organization is using confluence, how can I restrict pages from people who are outside my organization?Take a look at this documentation about whitelisting IPs
Again I need to have all users within my organization use the system, however, 70% do not have email addresses, what is the best way to achieve this?Combined with effective IP whitelisting, you could enable anonymous access. Here is some documentation.
How can I have users sign a company form but not see other employees who have also signed the form... like a team member survey.I would use a 3rd party tool (e.g. Survey Monkey, Google Forms, etc.). They all have native functionality that can be configured to enable anonymity.
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