Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Anonymous access

How I can give public/anonymous access to my Service Desk instance? I'm using Service Desk Server.

5 answers

1 accepted

I installed Service Desk Server because I wanted to use it as a Help Desk, mainly because of the (public) knowledge base and that isn't possible. So my solution is not to use Service Desk and only use Confluence with the Scroll Viewport plugin (that I found after a search). Scroll Viewport is really useful.

0 votes

There is no anonymous access to Service Desk, as you've to have a contact to tell that the issue/bug/problem/request is solved. You cannot do this, if you don't know how to contact someone, as he is anonymous. What you can do, is allowing everyone to register himself in your service desk. The person that leaves his email address (is not anonymous anymore) & can create issues & be contacted, when solved.

Check this:

https://confluence.atlassian.com/adminjiraserver/enabling-public-signup-and-captcha-938847032.html

Best

JP

Perhaps it is not correct to say "anonymous", could be "public". But I mean that I need the knowledge base to be publicly visible, and the contact forms can be sent only with the mail (without the login).

Anonymous access in Jira Service Desk Cloud is possible by default. Instead of logging in with your account, there is a mandatory field e-mail address in each request form which will be used to create the ticket and for the communication.

In Jira Service Desk Server, the following two apps enable anonymous access to the portal:

  1. Login-Free for Jira Service Desk
  2. Anonymous Portal for Jira Service Desk

 

 

How do you enable it?  I have given browse and create issue permissions, but not working.  TIA

How do you enable it?  I have given browse and create issue permissions, but not working.  TIA

0 votes

Been searching for this myself and found the setting:

Screen Shot 2021-05-19 at 2.04.00 PM.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

408 views 23 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you