Allow external users visibility without registering to Jira (standalone instances)

[Andy Nichols]

Ability to add external users, who aren’t registered to Jira to see a ticket or provide input.

[Petter Gonçalves]

Hello @Andy Nichols

Thank you for reaching out.

For Jira Server and datacenter, I'm afraid the login-free portal is not available at this time. That being said, a customer must be registered in your Jira Service Desk project to access or create tickets there.

P.S: The customer access does not consume a paid Jira license, and you can add as many as you need. For more details about it, you can check this documentation.

We have the following feature request created to implement the login-free portal for Jira Server:

Make the Login-Free portal available on JIRA Server 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For Jira Cloud, you can follow the steps in the question below to turn on the Login-free portal:

Is it possible for customers to access the service desk cloud without registering in Jira? 

Let us know if you have any questions.