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Agent cannot assigned when in custom project role

Hello everyone, 

I have some struggle with the Jira permissions right now. We invited a new agent to our Jira Service Management Project and added him to a custom project role. The project role itself has the following permissions assigned in the permission scheme:
- Serviceproject-Agent
- Assignable User
But for some reason, the Agent is not able to get assigned to an issue. When I check the Permissionhelper it says "Jira Service Management has overridden this permission".

What am I missing?


1 answer

1 accepted

4 votes
Answer accepted

Hi @Leon Schmidt 


Check if new agents have assigned JSM license and have Browse permission in project.




Hi @Sebastian Krzewiński,

I added the Browse permission. Now it's working. Thank you. Sadly, this is not, what my initial plans were. The Agent should not be allowed to browse through all issues in a project. Only the ones he is assigned too. 
Guess I have to use issue security instead.

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