Using the JSM-imported workflow, I tried to configure approvals for two statuses. Neither appears to work. Also, under All my tickets, no tickets appear, although I submitted and completed about 6. Here are screen shots of the workflow, and the approval configuration for the Pending status:
Thanks for the screenshots. It showed that there are no users in "Business Analysts" field. You only added people to "Business Analysts" group. What you need to do is add users to "Business Analysts" field.
Go to Custom Fields, https://<instance_name>.atlassian.net/secure/admin/ViewCustomFields.jspa, and search for "Business Analysts" field, then click on this:
Then click on "Edit Default Value" and add the users.
Apparently, I can't add 'Members of Business Analysts group'--only individuals. If that is true, I would have to change the defaults every time the group members changed.
After adding the 3 users, including myself, I was able to approve a new issue; however, I still can't approve the existing issue. These are just tests, but is there something I can do to enable the existing issue to be transitioned?
If it's a user-picker field type, then you can only add individual users. For group approvals, this article can help explain it, https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-group-approvals-in-Jira-Service-Management/ba-p/1751721#M872
As for the existing issue, you need to add the approver to "Business Analysts" field on the screen. But first you need to add the field into "Edit issue screen", https://<instance_name>.atlassian.net/plugins/servlet/project-config/<project_key>/screens. This doc provides more info, https://support.atlassian.com/jira-service-management-cloud/docs/add-a-new-custom-field-to-a-project/
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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