Good morning,
For some reason it appears to be the case that if I (admin and agent of an organisation) create tickets on behalf of a customer the ticket doesnt show up on the requests overview. It is however visible in the backoffice queue. Is that intended and how can that be changed?
SOLVED: the reason was the fact that I (admin/agent) was not myself added to the organisation. I could see everything because of my supervising role, but as I wasnt in the Org I couldnt see requests coming from customers inside the organisation. Thanks for your help
Hi @Marc - Devoteam ,
thanks for your reply
any other thoughts what the issue might be?
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Are all issues searchable by any user?
Are you looking at the request overview as yourself or as the customer you raised the issue for?
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Hmm I dont seem to be able to search/find any issues if I use the search bar, my own ones neither but they are in the overview so not sure if thats the issue
However I did create the ticket by sharing with the Organisation and I would assume that all members (admins or customers assigned to that org) can see it
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Hi @Mirko
Does the Request Type field have a value after the request is created, if not this raised request will not be shown in the request overview
Or is this request type also available from the customer to create from the portal, if not this raised request will not be visible
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