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Adding products to JSD base product configuration

Hi all,

I do not see a way to add products to the questions in base product JSD. But Atlassian ticketing itself has that question. 

Any ideas on how we can add products to base configuration of JSD?Screen Shot 2020-08-20 at 11.24.43 AM.png

2 answers


Are you asking about presenting different fields depending on the option? You can't do in standard customer portal. You can use  Extension for Jira Service Desk developed by my team. It contains Dynamic Fields feature which allows you to build dynamic forms - fields are displayed based on the conditions in the previous fields. This app allows you also to present more information on Requests, such as Assignee, Priority, SLA, and other fields which you defined in the configuration.


0 votes

Hello @Shashi Matha,

Thank you for reaching out to Atlassian Community!

On Jira Service Desk Cloud and Server, currently, it's not possible to use dynamic forms.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.

For now, it's necessary to use the add-on @Katarzyna Pawlak _Deviniti_ mentioned that has this functionality.


Thanks Angelica,

I am thinking of creating Organizations with product name suffix. Is it possible to have one to many relationship for customer and organizations? If that is done, will it affect how they login to the portal?

@Angélica Luz I saw your reply on another post.


That answered my question. Thanks!!

Now I need to this field and make it available for the customer to choose as a dropdown list.

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