I do not see a way to add products to the questions in base product JSD. But Atlassian ticketing itself has that question.
Any ideas on how we can add products to base configuration of JSD?
Are you asking about presenting different fields depending on the option? You can't do in standard customer portal. You can use Extension for Jira Service Desk developed by my team. It contains Dynamic Fields feature which allows you to build dynamic forms - fields are displayed based on the conditions in the previous fields. This app allows you also to present more information on Requests, such as Assignee, Priority, SLA, and other fields which you defined in the configuration.
Hello @Shashi Matha,
Thank you for reaching out to Atlassian Community!
On Jira Service Desk Cloud and Server, currently, it's not possible to use dynamic forms.
There is a feature request suggesting the implementation of such ability:
Please, click on vote and watch to receive updates about the feature.
For now, it's necessary to use the add-on @Katarzyna Pawlak _Deviniti_ mentioned that has this functionality.
@Angélica Luz I saw your reply on another post.
That answered my question. Thanks!!
Now I need to this field and make it available for the customer to choose as a dropdown list.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events