Adding portal-only customers and not JSM Users to a Team-Managed Project

[DScherer]

I'm not sure what I changed but I can't get what I had working back again.

When I would add a Portal Only Customer to the Team-managed project using the "Projects Customers" menu, I could then go to the Atlassian "USER MANAGEMENT", "Jira Service Management" "Portal Customers" menu and have full control of  customer passwords, full name and access.

Now that i changed something, when I add a Portal Only Customer to the project, the customer is added as a Jira user and not to the USER MANAGEMENT "Jira Service Management" Portal Customers.

Any help would be appreciated,

[Connor · Accepted solution]

Hi DScherer it sounds like previously when you added a customer they were being created as a Portal-only account, but now an Atlassian account is being created for them. Here's Atlassian's documentation describing the differences between accounts.

It sounds like a change was made to your customer access settings, that's causing Atlassian accounts to be created when you add a customer. Take a read through How customer access settings impact project permissions, and specifically Change access settings for your customers to determine how your project is configured. 

[DScherer]

Thanks Conner, Apparently if you setup approved domains for internal users it automatically makes a new user internal. I had thought if you wanted to migrate an existing external user to an internal user they had to be an approved Domain. Misinterpreted that one. 

[Connor]

You're welcome DScherer, glad I could help :)