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Adding customers

Sarah Benhaim
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March 12, 2024

Hello there, i opened a new project, (ITSM) what i need is to create a database of cutomers and to be able to assign them issues (not vice versa)
How can i do that in Jira Service Management cloud? 

2 answers

1 vote
Asmath Basha S
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March 13, 2024

Hi @Sarah Benhaim ,

=> In JSM (Service Project) you need to give Agent access to the Users those who are all working under ITSM Project.

=> Then add those members in the ITSM Project whichever you have created.

=> Finally you have added the Users who will work in that project.

 

Thanks,

Asmath

0 votes
Susanna Babayan March 12, 2024

Hi Sarah! out of curiosity: do you mean put them as reporter or as assignee? why do you want to assign them issues? 

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