Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Adding customers

Sarah Benhaim
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 12, 2024

Hello there, i opened a new project, (ITSM) what i need is to create a database of cutomers and to be able to assign them issues (not vice versa)
How can i do that in Jira Service Management cloud? 

2 answers

1 vote
Asmath Basha S
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 13, 2024

Hi @Sarah Benhaim ,

=> In JSM (Service Project) you need to give Agent access to the Users those who are all working under ITSM Project.

=> Then add those members in the ITSM Project whichever you have created.

=> Finally you have added the Users who will work in that project.




0 votes
Susanna Babayan March 12, 2024

Hi Sarah! out of curiosity: do you mean put them as reporter or as assignee? why do you want to assign them issues? 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events