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What's the difference between adding Customers via Channels & People > Customers using the "add customers" link, and adding them via Project settings > People using the "Add people" link?
If I add them Channels & People > Customers using the "add customers" link, they automatically show up within Project settings > People (with "Service Desk Customer" role).
Hi @Nick Savage
coming across a likely identical question from Adrienne I suggest having you a look into the answer from Tessa.
Please do let Community members know if this shouldn't have addressed your initial question.