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Adding custom fields into email body

Michael Pierotti June 16, 2024

Couldn't seem to find what I am looking for so asking the community.

 

I have a automation task that when a Task is moved it will automatically send a email out to our field technicians.

I want to include two custom field I have in the body.

 

Site Latitude and Site Longitude so I tried {{site.latitude}} and {{site.longitude}} but that doesn't return anything. 

 

 

jira question.png

2 answers

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2 votes
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 16, 2024

@Michael Pierotti -

Great that you resolved your own ask.  Since you are referring to custom fields, you can also use the following syntax in the issue smart value syntax -

{{issue.fields.customfield_xxxxx}}  where xxxxx is the actual internal field ID.

You can use the above format instead of using the actual field name.

Hope this also helps.

Best, Joseph Chung Yin

Michael Pierotti June 17, 2024

How do I find the custom field ID? When I go to the fields section I don't see everything I saw when browsing through the community available to me. jira more.png

0 votes
Michael Pierotti June 16, 2024

I answered my own question. 

 

Instead of using {{issue.site.latitude}} just used {{issue. Site Latitude}} 

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