Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,228
Community Members
 
Community Events
165
Community Groups

Add request participants on issue creation through portal (JSM Cloud)

Hello,

 

Issue:

Customers create support requests via the customer portal and cc those who should be cc'd. The result is that those cc'd don't get notifications and can't see the ticket.

 

My understanding is users need to be added as Request Participants to be able to see the support requests they've been added to.

 

Question: Is there any way to make sure cc'd users are added as Request Participants automatically on issue creation through portal?

1 answer

If you have the ScriptRunner add-on, there's a known work-around for this:

https://confluence.atlassian.com/jirakb/add-request-participants-automatically-when-creating-an-issue-in-jira-server-777026955.html

 

You'll need to capture the CC addresses and map them to users, and that's documented here: https://scriptrunner.adaptavist.com/latest/jira/mail-handler.html

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

255 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you