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Activating Jira Service Management

Wytse I'm New Here Aug 31, 2022

Our Company would like to try out 'Jira Service Management' software to make a decision based on that whether we want to subscribe to it.

Unfortunately we are unable to activate it on our existing URL. The request is sent to the 'site administrator' but we do not receive the request notification. The probable cause is that this message is displayed in the account of a former employee, but he has no longer been working for us since May 2022. At the time, he requested and set up Jira Software for us and therefore automatically became Jira's 'site administrator'.

Is it possible to give the role of site administrator to another teammember of Jira Software so that we are able to approve de Jira Service Mangement software request? Or is there another way to approve the Jira Service Management software request for us?

3 answers

1 accepted

3 votes
Answer accepted
Andy Heinzer Atlassian Team Sep 01, 2022


I took a closer look at your site.  It appears that there is only a single site-admin for your site, Mark Tangeman.  I recommend reaching out to that user.  If that user is no longer with your company, then I would recommend reaching out to your email administrator to seek to temporarily re-activate his account. 

Since his account is the only site-admin, and the only billing/technical contact, performing a password reset on his account is the most feasible means to recover admin access to this site.

If there was another billing or technical contact on the account, there is another process to follow to regain access, however in your case, I am not certain that this site will be able to be recovered without the access of that user's email address.

0 votes

Perhaps the person's manager can receive their work email?

0 votes
Robert Wen Community Leader Aug 31, 2022

Hello @Wytse ! Welcome to the Atlassian Community!

If your original Site administrator didn't add additional people to the "site administrators" group before he quit, you might be stuck.

I'm escalating this to the Atlassian team to see if they can do something.

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