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We need to be able to close a request for a certain "custom field" but not trigger the email to the reporter on a portal project.
but still have the normal response email for the other requests
is there an easy way to do that in Jira or Automation /Workflow?
I would use automation for this.
This will require you to disable the normal response email based the default trigger.
Create an automation that looks at the status change.
You a condition to see if the custom field has a value or a specific value and set an action to send an email.
Hi @Troy Edmonds ,
You can create a custom event.
Please have a look at this documentation: https://community.atlassian.com/t5/Jira-Service-Management-articles/Disable-email-notifications-for-a-specific-transition/ba-p/919541