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APPROVER/ approver groups: unable to add user(s)

Alyssa Hill April 19, 2023

Hi there, we need to add an 'approver' or  'approver groups' to our workflow.

I first tried the group, but was unable to add any users to the group. Next I tried to add 'approver' singular (custom field), ensuring the request types have the correct field included with no progress.

In the singular example,  when I try to add a default user I'm greeted with an error: 

Screen Shot 2023-04-19 at 9.29.44 AM.png

As you can see, this user does exist:Screen Shot 2023-04-19 at 9.29.54 AM.png

 

Strange enough, when I navigate back to the workflow the original 'approver' field I had selected no longer appears when I click to edit the approval step: 

 

Screen Shot 2023-04-19 at 9.34.01 AM.png

Screen Shot 2023-04-19 at 9.35.00 AM.png

Screen Shot 2023-04-19 at 9.35.06 AM.png

 

 

Now only the 'groups' options appears. What am I missing? Any help is greatly appreciated! 

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Alex Koxaras _Relational_
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April 19, 2023
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