Upcoming SSO capabilities for external customers in Jira Service Management

[Ian Bekker]

Hi @Benjamin Paton

Please can we be included in the EAP.

[Tom De Coninck]

Hi @Benjamin Paton ,

Looking forward to this feature. Also interested in the EAP

Identity providers : Azure AD and Google Workspace 

regards,

Tom

[sachin sharma]

@Benjamin Paton I am interested in joining the EAP. We are moving some of our product support from Jira and confluence server to cloud in Q3 2023. Our product teams are highly dependent on SSO so right now we are looking for some plugin based options for SSO for our customers. We can save a huge cost if we able to leverage this new feature. The only concern I have is that our in house developed IDP is based on OIDC/OAuth so can you suggest if this will be useful for us as the expected new feature will be SAML based?

[Chris Chung]

Hi @Benjamin Paton We're interested in joining to EAP, thanks!

[Tom Zhu]

Hi @Benjamin Paton 

It's Tom Zhu ,  colleague from @Will   company ,  We really need this function, now it's a BLOCK issue for the project delivery .

Hope we can be rolled into the EAP  🙏🏻🙏🏻🙏🏻

[Shan McQuown]

We would love to join the EAP! We have 5000+ Jira customers who can access our help center, but are unable to check the status on their tickets. This would also be impactful for them to reference previous help and solutions, as we use JSM for our IT helpdesk, HR inquires, workers comp requests and our innovation committee. 

Thank you @Benjamin Paton !

Shan 

[Bryan Cao]

@Benjamin Paton ,

We're also interested in joining the EAP if there is availability. 

[John Jos]

Hi Atlassian support - is this happening already? We currently have both SAML (enforce SSO) and OAuth (Applies to All) configured and whenever we send out an invite to a new user, the new user account gets automatically added to SAML authentication which was not the case. We have not made any changes from our end also. Please advise.

Thanks!

[Michael Zimmermann]

@Benjamin Paton We would be more than glad to join the EAP and to extend the security perimeter to external users too.

[jason.pang@retrospectlabs.com]

@Benjamin Paton We are keen to join the EAP too!

[Radoslav Tokarčík]

Hello, what is the status, please? Multiple customers are asking for this and count of questions is raising. Thanks

[Hannes Schümann]

@Benjamin Paton  We would also like to join the EAP. If this feature works how it sounds like, it would be awesome.

[Ash Young]

Hi all!

A quick update for those following this page - JSM external customer SSO is now available for everyone: more information in this post

Getting access today

We’re progressively rolling out to all JSM sites - if you’re looking to skip the queue and enable it today, you can send an email to jps@earlyaccessprogram.atlassian.net with:

• Point of contact name & email
• Atlassian site’s details (e.g. https://<sitename>.atlassian.net)

@Bryan Cao @Shan McQuown @Hannes Schümann @Radoslav Tokarčík jason.pang@retrospectlabs.com @Michael Zimmermann

[Jason Freeze]

@Ash Young do the new SSO capabilities fix this issue, or is this considered a separate problem?

https://jira.atlassian.com/browse/JRACLOUD-72691

[Ash Young]

Hi @Jason Freeze

The issue you linked would be a separate feature request. That wouldn't be related to this new SSO feature.